Prageetha Raju G, Kulkarni S. Developing Competencies for Middle Level Managers Across Functional Areas - A Study in an Indian BPO. pijom [Internet]. 2011 Oct. 1 [cited 2026 Mar. 4];4(10):42-55. Available from: https://amcpl2journalsfinal.srels.org/index.php/pijom/article/view/62631